Help

Our help page is designed to give you assistance with your order. If you cannot find the information you need on this page, contact us at 1-800-752-7627 or at help@1800plasmas.com.

Has my order shipped?
You will receive shipment tracking information from us within 24 hours of your shipment. Orders placed before 2PM EST usually ship that day. Tracking for Friday shipments will be sent the following Monday.

You can also call or email customer service anytime to see if your order has shipped.

How do I change quantities or cancel an item in my order?
Orders placed before 2PM EST usually ship the same day. If you need to change an order, update information or cancel an order, please contact us at 1-800-752-7627 right away. Please note that once an order has begun processing or has shipped, the order may not be able to be changed.

Cancelled orders that have shipped will be subject to a re-stocking fee.

How do I track my order?
Your will receive shipment tracking information by email. You can also call or email customer service anytime to track your order.

My order never arrived.
For plasma displays the freight company will contact you a day ahead of time to schedule a delivery that is convenient for you. If you have not been contacted by the freight company within 3-4 days of your order, please contact us at 1-800-752-7627.

An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages are in transit. Plasma displays may be shipped via freight truck whereas accessory items may be shipped via Federal Express, UPS or other method.

Regarding plasma displays, please be sure to check the box in which the plasma was shipped. Occasionally accessory items will be inside the plasma display box.

My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages are in transit.

Some accessory items are shipped separately from each other. If you are missing one or more package, please contact us for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. You will be made aware of any backordered items by email or telephone soon after your order is placed.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How do I return my product?
Please click here for more information on returning an item.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Store Policies for complete details regarding our return policy.

When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Do you ship to my country?
At this time 1-800-PLASMAS will only ship to US-based addresses. If your address is not in the U.S. then we will not be able to complete your order.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?
Please see our Store Policies for complete details regarding our return policy.

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Due to the nature of consumer electronics pricing, we are unable to offer price protection for plasma and LCD displays.

Privacy Policy
We value your privacy. Please view our Store Policies for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. 1-800-PLASMAS is one of just a few plasma TV retailers that actually operates its own secure server and SSL certified checkout process. We offer the level of security you should expect for your personal data.

Do I have to pay sales tax?
You only have to pay sales tax if the item(s) you order are shipped to a location in New York State. For NY orders 8.25% Sales Tax will be applied.

I have a question on my charges.
If you have questions or concerns regarding the charges on your credit card, please contact customer service for further assistance. We will work with you diligently to resolve any questions concerning your payment, charges or other concerns.

I need a copy of my receipt/invoice.
Our online order processing system automatically creates a sales receipt for your purchase. You can also call or email customer service anytime to have a receipt sent to you.

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

In many instances our customers are required to authorize the purchase with their credit card company (due to the sale amount). To save time, it is recommended that you contact your credit card company, using the number on the back of the credit card, to authorize the purchase. This can save time and prevent a delay in your delivery.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

How do I buy/redeem a gift certificate?
At this time we do not offer gift certificates.

How do I find a product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to email customer service or call 1-800-752-7627 for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

How do I contact you?
Please click here for our company contact information.