Help

Our help page is designed to give you assistance with your order. If you cannot find the information you need on this page, contact us at 1-800-752-7627 or at help@1800plasmas.com.

Shipping Information

Ordering a large-ticket item, such as a plasma TV, online can be a fast, easy and worry free experience. We have shipped hundreds of plasma TVs to customers across the U.S. Our dedicated staff will make sure your order is processed quickly, your item is shipped right away and you will be provided shipment tracking information the morning following your shipment.

The following are the current shipping rates for the items we offer...

Shipping Definitions

Day - for each shipping method the term 'Day' refers to business day. Weekends and U.S. national holidays are not included as a day in determining shipping time.

Shipment Clock - orders placed by 12PM Eastern Standard Time for in stock items are shipped the day the order is placed. The shipment clock starts the day following the shipment. For example, an order placed at 10AM on Monday would ship Monday and the first shipment day would be Tuesday.

5-7 Day Ground - this is ground freight delivery which typically runs 5-7 business days. The overall delivery time depends on location, but 5-7 days is a fair assessment of the time for ground shipping.

2-3 Day Select - This is an expedited shipping method which will deliver the item in 2-3 days. Typically the delivery is 2 business days, depending on location.

Next Day Air - this shipping method is intended for small items such as plasma TV accessories, cables, etc. Delivery is the next business day for items shipping Next Day Air. Although smaller displays can be shipped next day air, it is not recommended due to the increased chance of damage.

Shipping Time Examples:

Example - for a 3 Day Standard shipment, if the order is placed on Monday before 2PM EST, the order is shipped Monday. Day 1 is Tuesday, Day 2 is Wednesday and Day 3 is Thursday, the delivery is Thursday. In some instances the item may arrive sooner than Day 3.

Example - for a 5-7 Day Ground shipment, if the order is placed on a Wednesday before 2PM EST the order is shipped that Wednesday. Day 1 is Thursday, Day 2 is Friday, Day 3 is Monday, Day 4 is Tuesday, Day 5 is Wednesday, Day 6 is Thursday and Day 7 is Friday. So, the item may arrive sometime between Wednesday and Friday. In some instances the item may arrive even sooner based on delivery location.

For more shipping information, please see our Help page.

Has my order shipped?
You will receive shipment tracking information from us within 24 hours of your shipment. Orders placed before 2PM EST usually ship that day. Tracking for Friday shipments will be sent the following Monday.

You can also call or email customer service anytime to see if your order has shipped.

How do I change quantities or cancel an item in my order?
Orders placed before 12:00 Noon (EST) usually ship the same day. If you need to change an order, update information or cancel an order, please contact us at 1-800-752-7627 right away. Please note that once an order has begun processing or has shipped, the order may not be able to be changed.

Cancelled orders that have shipped will be subject to a re-stocking fee.

How do I track my order?
Your will receive shipment tracking information by email. You can also call or email customer service anytime to track your order.

My order never arrived.
For plasma displays the freight company will contact you a day ahead of time to schedule a delivery that is convenient for you. If you have not been contacted by the freight company within 3-4 days of your order, please contact us at 1-800-752-7627.

An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages are in transit. Plasma displays may be shipped via freight truck whereas accessory items may be shipped via Federal Express, UPS or other method.

Regarding plasma displays, please be sure to check the box in which the plasma was shipped. Occasionally accessory items will be inside the plasma display box.

My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages are in transit.

Some accessory items are shipped separately from each other. If you are missing one or more package, please contact us for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. You will be made aware of any backordered items by email or telephone soon after your order is placed.

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How do I return my product?
Please click here for more information on returning an item.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?
Please see our Store Policies for complete details regarding our return policy.

When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Do you ship to my country?
At this time 1-800-PLASMAS will only ship to US-based addresses. If your address is not in the U.S. then we will not be able to complete your order.

What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?
Please see our Store Policies for complete details regarding our return policy.

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Due to the nature of consumer electronics pricing, we are unable to offer price protection for plasma and LCD displays.

Privacy Policy
We value your privacy. Please view our Store Policies for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. 1-800-PLASMAS is one of just a few plasma TV retailers that actually operates its own secure server and SSL certified checkout process. We offer the level of security you should expect for your personal data.

Do I have to pay sales tax?
You only have to pay sales tax if the item(s) you order are shipped to a location in New York State. For NY orders 8.25% Sales Tax will be applied.

I have a question on my charges.
If you have questions or concerns regarding the charges on your credit card, please contact customer service for further assistance. We will work with you diligently to resolve any questions concerning your payment, charges or other concerns.

I need a copy of my receipt/invoice.
Our online order processing system automatically creates a sales receipt for your purchase. You can also call or email customer service anytime to have a receipt sent to you.

What Payment methods do you accept?
Currently 1-800-Plasmas accepts:

Wire Transfer
1-800-PLASMAS prefers wire transfers. This is a simple and secure way to make a purchase for both the buyer and the merchant.

Checks and Money Orders
We also accept money orders, cashier's checks, and business/personal checks. Please allow 7 business days to clear

We DO NOT Accept Credit Cards
Due to increasing fraudulent credit card orders, we currently DO NOT accept credit cards. We apologize for this inconvenience.

How do I send in a payment?
If you place an order on our web site, you will be emailed an order confirmation invoice which includes the payment mailing address and your order total. Simply mail a check or money order to the address on the invoice. A representative from 1-800-Plasmas will contact you once payment is received to advise you regarding the time frame for your delivery.

How do I find a product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to email customer service or call 1-800-752-7627 for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I contact you?
Please click here for our company contact information.